Furtuna Skin

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Please reach out to our Customer Experience Team at contact@furtunaskin.com, and we’ll ensure you get your products ASAP.

What should I do if my package was stolen or lost in transit?

Shippping & Returns

Where do you ship?

What are your shipping options?

Do you ship internationally?

Will I have to pay duties and taxes on international shipments?

My tracking shows delivered, but my order has yet to arrive. What can I do?

When will my order ship?

What is your return policy?

Do you support international returns?

How do I request a return?

Can I return kits, sets, bundles or duos?

I purchased your products at an authorized retailer, can I return them to you?

How do I change or cancel my order?

I'm having trouble logging into my account. Can you help?

What forms of payment do you accept?

Orders, Accounts, & Billing

What is La Famiglia?

How does La Famiglia work?

How do I join La Famiglia? Is there a fee to join?

Joining is easy! Simply sign up here, join our email list, or create an account during checkout. There is no cost to join La Famiglia.

How do I earn points in the La Famiglia loyalty program?

How do I redeem my rewards?

Can I use my rewards codes in conjunction with another promo code?

Do rewards codes have an expiration date?

Do points ever expire?

What if I already have a Furtuna Skin account?

Will my past purchases count towards my La Famiglia status?

Do my tier status and tier benefits expire?

If I cancel an order with a redeemed reward, do I get the reward back?

If I return items that I earned points for do I get to keep the points?

Can I return a product that I received as a free reward from La Famiglia or exchange it for money?

What happens if I use a different email address when checking out?

How do I terminate my La Famiglia membership if I no longer wish to participate?

How do I update, modify, or withdraw my account information?

May I share my account and/or La Famiglia points and benefits with someone else?

Do my points and benefits have any cash value?

Can my La Famiglia benefits ever change?

How do I manage my La Famiglia email communications?

La Famiglia Loyalty Program

How does auto-replenishment work?

Do discount codes combine with auto-replenishment?

Will auto-replenishment orders earn points for the La Famiglia loyalty program?

Where do I find information about my current plan?

How do I make changes to my auto-replenishment order?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Is auto-replenishment available for international orders?

Auto-Replenish

How do you go about sourcing the ingredients for your skincare products?

Do you sustainably source your ingredients?

Are all of your ingredients organic?

Do all of your ingredients come from your La Furtuna Farm in Sicily?

What makes the land of La Furtuna Farm so special?

What are wild-foraged ingredients?

Wild-foraged botanicals grow in the wild, and we forage them in their own natural habitat. Without any human intervention, these plants have to fend for themselves against environmental stressors, which forces them to become stronger and more resilie

What is an Exclusive Bioactive?

How do you test your ingredients for potency, including antioxidant levels?

What kind of system do you use to deliver your bioactive ingredients?

Ingredients & Sourcing

Are your products all plant based?

Are your products suitable for all skin types?

What is proprietary to Furtuna Skin?

What is the Splendore Anchusa™ Complex, and what does it do for skin?

What is 360° Exposome Defense™ Complex, and what does it do for skin?

What is Wild-Foraged Replenishing Complex, and what does it do for skin?

What is Longevità Naturale™ Preservative System, and what does it do for skin?

Product Formulations

Why does my product look different compared to my last order?

Are Furtuna Skin products tested on animals?

Are Furtuna Skin products safe to use during pregnancy?

How are Furtuna Skin products different from other beauty brands?

What is the true cost of top-performing organic skincare?

What is the shelf life of the products?

Is any fragrance added to Furtuna Skin products?

Are your products vegan?

Are the products gluten-free?

Do your products contain parabens?

Do you use any chemicals?

What is the Soundbath™ Extraction Method, and how does it affect the product?

Do you have men’s products?

What are skincare pillars?

What is a typical skincare regimen with your products?

General Product Questions

Why a Face and Eye Serum?

Can I use the serum instead of my eye cream?

How long until I see results?

How should I incorporate the serum into my skincare ritual?

Is there a specific application method?

Should I use this product at night? Or during the day under makeup?

Is this product recommended for sensitive skin?

What skin type is this product good for?

What’s the difference between serum and face oil?

What happens if I get the product in my eye?

Porte Per La Vitalita Face & Eye Serum

What is a biphase?

What does “exposome” mean?

What does digital blue light do to skin?

How should I incorporate the Due Alberi Biphase Moisturizing Oil into my skincare ritual?

How does Due Alberi Biphase Moisturizing Oil support the skin’s natural collagen and elastin?

Should I use Due Alberi Biphase Moisturizing Oil instead of a moisturizing cream?

What products can Due Alberi Biphase Moisturizing Oil replace?

What does Due Alberi Biphase Moisturizing Oil smell like?

Due Alberi Biphase Moisturizing Oil

Will I need to rinse it off?

Can I use it as a makeup remover?

What type of skin is this cleanser suitable for?

How should I incorporate Acqua Serena Micellar Essence into my skincare ritual?

Should I use this product alone or with another cleanser?

Should I expect more from Acqua Serena Micellar Essence than micellar water I can buy at my pharmacy?

Why did you choose micellar water as your first cleanser?

Why is Acqua Serena called Micellar Essence instead of micellar water?

What is the difference between micellar water and your Micellar Essence?

What is floating in my Micellar Essence?

There are pieces floating in my essence. Is this normal?

Why does this happen?

Is it going bad if there are particles in my micellar essence?

This is poor quality control. You should filter the products.

I want a refund - this is not normal.

Acqua Serena Micellar Cleansing Essence

How long until I see transformative results?

Will I really see a change in my skin with just these three products?

Should I use all three products in the morning and at night?

Can I use other products alongside the Rituale Luminoso Transformation Set?

Rituale Luminoso Transformation Set

Will Rinascita Delle Olive Replenishing Balm help with underlying skin conditions?

Can I use Rinascita Delle Olive Replenishing Balm in other places and other ways?

What’s the difference between a balm and a cream… and why is a balm better than a cream?

I don’t have problem skin. Can I still use it?

How should I incorporate Rinascita Delle Olive Replenishing Balm into my skincare ritual?

When should I use this product? Is it for everyday use?

Should I use Rinascita Delle Olive Replenishing Balm instead of a moisturizing cream?

What does Rinascita Delle Olive Replenishing Balm smell like?

Rinascita Delle Olive Replenishing Balm

What is facial Gua Sha?

What are the added benefits of using Obsidian stone?

How do I hold my gua sha stone?

What are the benefits of gua sha?

How quickly will I see results?

When can I gua sha and how often?

Where can I gua sha?

What type of skincare products should I use when I gua sha?

How much pressure should I use when doing gua sha?

When should I not perform a gua sha facial? And can I gua sha on breakout-prone skin?

Can I use gua sha around the eye area?

How do I clean my gua sha stone?

Energia  Luminosa Obsidian Gua Sha

Do I really need a special eye cream or can I just use a moisturizer?

How do I apply the Visione di Luce Eye Revitalizing Cream to the delicate eye area?

What order do I apply eye cream in my skincare ritual?

Is Visione di Luce Eye Revitalizing Cream safe for the entire eye area?

Can I use Visione di Luce Eye Revitalizing Cream both day and night?

Can I use the Visione di Luce Eye Revitalizing Cream with the Porte Per La Vitalita Face and Eye Serum?

How different is your Visione di Luce Eye Revitalizing Cream from your Porte Per La Vitalita Face and Eye Serum?

At what age should I start using eye cream?

What makes Furtuna Skin’s Visione di Luce Eye Revitalizing Cream different from the rest?

What causes puffiness under the eyes anyway?

What causes dark circles under eyes?

Visione Di Luce Eye Revitalizing Cream

I've noticed a dark green liquid in my jar of Triple Active Exfoliator—is this cause for concern?

Tesori Di Seta Triple Active Exfoliator

How should I incorporate Forza d'Agrò After Shave Serum into my skincare ritual?

Should I use Forza d'Agrò After Shave Serum instead of Porte Per La Vitalita Face & Eye Serum?

What should I do if my package was stolen or lost in transit?Updated 6 months ago